Vacancy Detail

IT Support Specialist

Role: IT Support Specialist
Location: Manhattan, New York
Salary: $70,000 – $85,000 + Benefits

We’re supporting a global consultancy in hiring an IT Support Specialist to work onsite with a retail and eCommerce client in Manhattan.

This is a highly visible, hands-on role embedded within a fast-paced, commercial environment, where IT plays a critical role in day-to-day operations. You’ll be supporting a mix of users and systems, with exposure across cloud, infrastructure and end-user technology.

It’s well suited to someone who enjoys being close to the business, taking ownership, and working across both support and project-based work.

Responsibilities:

  • Provide day-to-day IT support across users and systems
  • Troubleshoot hardware, software and network issues
  • Support Windows and macOS environments
  • Administer Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)
  • Manage Microsoft Entra ID (user access, permissions, security)
  • Support networking infrastructure (routers, switches, firewalls)
  • Work with internal teams and vendors on escalations and improvements

Requirements:

  • 3+ years’ experience in IT Support or Infrastructure roles 
  • Strong troubleshooting across hardware, software and networking
  • Experience with Microsoft 365 and Entra ID
  • Exposure to Azure or other cloud platforms
  • Experience in retail, eCommerce or fast-paced environments is a plus
  • Comfortable in a hands-on, onsite role

What’s on offer:

  • Opportunity to work onsite with a well-known retail client
  • Broad, hands-on role with real ownership
  • Mix of support and project work
  • Exposure to business-critical systems

If this looks relevant, get in touch!

Keywords:
IT Support Specialist, Desktop Support, Technical Support, Help Desk, IT Support Engineer, Microsoft 365, Office 365, Entra ID, Azure AD, Intune, Active Directory, Windows, macOS, Networking, TCP/IP, VPN, Firewalls, IT Infrastructure, End User Support, Retail IT, eCommerce IT, Manhattan Jobs, New York IT Jobs


Location: Manhattan, New York | Salary: $70000 - $85000 per year | Job type: Permanent | Posted: 18/02/2026

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